********* could have saved herself some money on rental charges had she brought the rental vehicle back and picked up her repaired vehicle in a timely fashion, especially after we notified her several times on both occasions. ********* incurred was her two $100 deductibles as well as the applicable rental vehicle charges in which her warranty company would only allow $175 of coverage per repair. All total, between the 2 repairs, her warranty company paid approximately $10,000 in claims.which is GREAT! The only expense Ms. As well, her warranty DID pay for the engine repair less the $100 deductible. She again paid the rental bill and went on her way. AGAIN, when this repair was completed, Mike Barney Nissan called her several times to let her know the repair was completed and to come pick her vehicle up and return the rental vehicle, which she finally did so on or about November 21st, 2021. There again, due to supply chain issues and parts shortages, there were delays in procuring all the necessary parts for this rather LARGE job. Mike Barney Nissan went over the rental vehicle procedures AGAIN with her and the fact that her 3rd party aftermarket warranty company would only pay a total of $175 toward her rental bill and she would be responsible for the balance, she agreed. *********** second repair issue come on or around, October 21st, 2021 (almost 1 year ago) and it was diagnosed with a bad engine and it needed replacing. Just a footnote, this repair order is OVER 14 MONTHS OLD. Ms. She finally brought the rental vehicle back and picked her vehicle up, which by the way, her 3rd party aftermarket warranty company DID pay for that repair, less her $100 deductible. Between parts shortages and backorders, as well as her failure to pick her vehicle up and return the rental car when notified her vehicle was repaired, which we notified her several times, she was in the rental vehicle for somewhere around 60 days. She requested a rental vehicle knowing that her 3rd party aftermarket warranty company would only pay for a total of $175 towards her rental and she would have to pay the balance for the rental, she approved to the rental agreement. On May 21st, 2021 she brought her vehicle in with "jerking" issues which turned out to be a transmission problem/failure. One visit was on August 27th, 2021 for 2 new rear tires and a NYS Inspection, so that time is irrelevant to any of this, so now we are down to 2 times bringing her vehicle in with issues. ********* is correct with her timeline and 3 visits to the dealership in that timeframe. They probably think its just one customer but everyone who cares about being treated fairly should know about this They dont care about customer service so the only thing i can do as a consumer is voice my complaint and do business elsewhere. At that point i asked for his card and his boss but i did not get a call back after two attempts.
It was totally embarrassing!!!! He refused to even look at the headlight, inspect it or even give me options. I asked to to lower his voice and he said hes not yelling at me jhe goes im raising my t raising his voice. You should of heard gary yelling at me that his service man would hit the back of the headlight and it would cost me 1700.00 for the new headlight. They are going to suggest that a bump i received in a parking lot in november which was 2 months after the i brought the car in for the wiper motor not working, and thats when my headligh started to fail due to a hole in the back of the headlight which is directely above the fluid assembly. I have also contacted Nissian USA and waiting for rep today. They are not genuine thats the least offensive. This is my 4th nissian murano platinum I will not purchase a vehicle from this dealership or ever come in for any service.
And if you want to bring up the fact that i left 2 voice mails for the general manager to call me back which he didn't. for which would be covered under warranty. You can see the detailed explanation from NYS but for a service manger that refused to look at a warrantied headlight that they possible could have broke the back of a headlight when they replaced a entire wiper fluid assembly because the motor was bad which i did not get back and that i payed 390.
The service manager Gary was yelling at me in the service bay and then inside was mocking me that "do you understand the word resubmit" do you understand. Service manager was rude and disrespectful, I already submitted a formal complaint with nys consumer affairs division.
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