Micki says she’s seen it herself and snapped her own photos. However, in Kirkland, we saw many of them outside the building in the blistering heat. In Seattle, they were delivered inside the facility. The company says, “We accept and safely store packages.” Micki is concerned about her packages at Fetch’s facilities. However, it has an F rating with the Better Business Bureau, for failing to respond to 15 complaints and having 133 filed against the company in total.īut there’s more. “Why can’t it work?”įetch says it’s in 27 markets nationwide. “I just want to know what’s going on,” Jason said. “They don’t have the space to hold everybody’s packages and then sign it out, they’d have two or three people working nonstop for that,” Jason said.īut when I asked Parkside’s owners about Fetch’s performance, they sent a statement saying, “Fetch has not been a perfect solution and we are exploring others.” It’s a business model that should meet any apartment manager’s needs. Parkside has 664 units receiving up to 118,000 packages each year. There’s a reason for businesses like Fetch. “We know that, ‘We don’t want you to see us as a money suck,’ but you kind of are.” “I’d love to get $10-$15 dollars back from them, just to know this is a problem,” Jason said. And when he can’t get same day delivery, he says Fetch neuters his Amazon Prime membership. Jason says he’s far from the only person in the building to go through this. “Since that last week in March when I moved in, I never got anything the same day, it’s been anywhere between two and eight days later,” said Jason Eckard, a resident of the Parkside Apartments in Redmond. They told me they were two days behind logging packages,” Micki said. UPS delivered one of Micki’s packages to Fetch on Monday, July 18.Ĭheck the app, and it shows the package wasn’t even put into the system until July 22. “I’ve spent hours and hours dealing with Fetch.” They’re given a code, and Fetch’s website promises customers can use their app to “schedule a convenient delivery window same day or any day.” Residents have their packages sent to its facilities in Seattle or Kirkland. “Anything that could go wrong has gone wrong with Fetch. “They lose things, they miss their windows, it’s just crazy,” Micki said.
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